Challenge
The brief.
Patients struggled to schedule and follow up across specialties; call-centre overload was unsustainable.
Solution
How we built it.
A patient-first booking portal with real-time availability, intake forms, secure records and provider dashboards.
Results
Measurable outcomes.
- Online bookings now account for 81% of all appointments
- Call-centre volume down 54%
- No-show rate halved through automated reminders
81%
Online share
-54%
Calls
-50%
No-show
